FAQ Page

/FAQ Page

Find below the Frequently Asked Questions list grouped by subjects.

The minimum age is 6. If you are under 18 years old, your parent, guardian or next of kin must register on your behalf to participate in our classes.

There is no maximum age of the student, everybody who is more than 6 years old can learn with us.

Your order is valid for 6 months from the moment of purchase. If you want to suspend your lessons, you will not lose any of the classess in that time. You can always come back after a break and use the lessons you have left. However, the service price may change and if you book classes next time, the fees might be higher. We cannot guarantee the same price.

You can pay via bank transfer or PayPal.

Please click here to visit our prices page.

Please click here to visit our prices page.

First, register on our website. You can enrol here. Choose the pace and topic. Wait for the teacher to contact you and start learning.

First, register on our website. You can enrol here. Choose the service, topic, the teacher and your pace. If you wish to have a trial class, simply choose a trial class first and select the teacher you want to have a lesson with.
Pick the day and time of the lesson, wait for the confirmation email and your teacher will contact you soon.

You can make the booking at least 24 hours in advance.

The teachers are ranked according to their education and experience in the subject.
A GE Instructor holds a BA degree or is a current student of English studies.
A GE Assistant Professor holds an MA degree and has a teaching certificate.
A GE Professor holds a PhD degree (or higher), has a teaching certificate and specialises in a specific area, e.g. Academic English or Phonetics.
You will find our teachers enthusiastic, passionate and committed to your learning.

A trial class is free, lasts 30 minutes and does not oblige you to continue having lessons with a particular teacher. You can have one trial class with every tutor and then make the decision who would be the best fit for you.

No, there is no need to buy any coursebook. GoingEnglish tutors provide you with all the necessary materials (during and after classes).

You can email us directly at info@goingenglish.com with any of your questions and doubts. We will answer as soon as possible.

It depends on the Self-Study programme that you choose. Please click here to visit our Self-Study Programmes description.

One online class includes:

  • The Action Plan
  • A 60-minute lesson with your teacher (optional: a 30-minute class for your child)
  • Self-Study materials
  • Regular teacher feedback

You can read more about our programmes in Live Learning Programmes description.

Yes, every student needs to have a Google Account. We work with Google Apps during and after our lessons. Click here to create your Google Account.

Generally, we use Skype or Google Hangouts for video/audio calls. Some of our tutors might offer FaceTime as well.
Skype is a free software and you can download it from here www.skype.com

Your lessons are not attributed to any teacher. You only pay for the service, so you can change your tutor at any time. There are three groups of teachers: GE Instructors, GE Assistant Professors, GE Professors and the prices are different for these three groups. If you have lessons with an Instructor, you can easily change to another Instructor without a price change. However, if you want to choose a teacher from another group, there will be a price change (either cheaper or more expensive depending on the group you select).

Of course you can. If you want to learn with more than one teacher at the same time, please contact us and tell us about your needs and expectations. We will create a special learning plan for you.